​​

Company Policies
 

At Tri Phoenix Ltd, we are committed to upholding the highest standards of safety, professionalism, and regulatory compliance across all areas of our operations. As a trusted provider of Special Educational Needs and Disability (SEND) transport services, we recognise the importance of maintaining clear, robust, and transparent policies that protect the welfare of our passengers, our staff, and the wider community we serve.

Our policies are designed to ensure that every aspect of our service aligns with UK legislation, local authority requirements, and industry best practice. We continually review and update these documents to reflect changes in law, emerging risks, and evolving standards within the passenger transport and education sectors.

We maintain a comprehensive suite of internal policies covering all key areas of our work, including but not limited to:
 

• Safeguarding and Child Protection Policy – outlining our procedures for identifying, reporting, and managing safeguarding concerns, and ensuring the safety of children and vulnerable adults at all times.
   

• Health and Safety Policy – detailing our commitment to maintaining safe working environments, conducting risk assessments, and ensuring staff are trained and equipped to operate safely.
   

• Data Protection and GDPR Compliance Policy – setting out how we collect, process, and store personal information securely in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
   

• Equality, Diversity and Inclusion Policy – demonstrating our dedication to fair treatment, equal opportunity, and a culture of respect for all individuals, regardless of background or ability.
   

• Whistleblowing and Complaints Policy – providing a clear framework for reporting concerns or complaints in a confidential and responsible manner.
   

• Environmental and Sustainability Policy – outlining our efforts to minimise environmental impact and operate responsibly within our communities.
   

Each of these policies reflects Tri Phoenix Ltd’s commitment to accountability, transparency, and continuous improvement. They form the foundation of our operations and guide every decision we make — from recruitment and training to passenger care and service delivery.

We ensure that all staff are fully trained on these policies and understand their responsibilities in upholding them. Regular refresher training, audits, and reviews help us maintain consistency and ensure compliance at all times.

Copies of our company policies are available to clients, local authorities, partners, and guardianship organisations upon request. To obtain a copy or to discuss any aspect of our compliance framework, please contact us at:
 

📧 info@tpltd.co.uk
📞 0333 006 5000
 

At Tri Phoenix Ltd, we believe that strong policies are more than documents — they are the principles that define how we operate, safeguard our passengers, and earn the trust of those we serve.